Contact us

Phone numbers:
Lexington Office (859) 963-1619
Frankfort Office (502) 576-6224

Fax: (859) 838-9095

Frequently Asked Questions

Are you taking new patients?

Yes, we are accepting new patients. There may be times when a specific provider must limit new patients in order to provide care to current patients.

If you schedule a new patient appointment and do not keep the appointment without notifying the office in advance, we will not be able to reschedule you. If you are unable to keep an appointment, please contact the office to reschedule.

What conditions does Balanced Behavioral Health treat?

Our providers are psychiatric nurse practitioners that provide medication management. Our office does not have therapists, but we have relationships with many therapy practices throughout the state and collaborate with those providers to meet the needs of our patients. Many of our nurse practitioners are trained in therapeutic techniques, but for most cases, we recommend a therapist with advanced training in specific modalities to meet the needs of the individual patient. At times, it may be best for a patient to receive all care in one setting (such as case management along with therapy and medication management). In cases like this, a patient may require a referral outside of Balanced Behavioral Health for a higher level of care.

Our providers treat depression, anxiety, and mood disorders such as bipolar disorder, attention deficit disorder, and psychotic disorders.

We do not do disability evaluations or handle worker’s compensation cases.

Does your office prescribe controlled substances?

We do not prescribe long-term benzodiazepines and an initial visit with a provider does not mean current medications will be continued. Our office does not prescribe suboxone. Additionally, certain medications will not be prescribed if someone is drinking excessive alcohol or utilizing other substances such as marijuana or illegal substances. A medical marijuana waiver does not mean a provider will prescribe a controlled substance.

In Kentucky, a nurse practitioner is not able to provide a medical marijuana waiver. This must be done by an MD or DO in the state of Kentucky per executive order 2022-798.

Controlled substances require a controlled substance agreement and baseline and random drug screens. Additionally, appointments will occur more frequently to be compliant with Kentucky laws related to the prescribing of controlled substances.

Is Telehealth available?

We offer Telehealth services if you are in a state your provider is licensed in and if your insurance company covers the service. Please contact your insurance company to see if telehealth services are covered.

Do you take insurance?

We take Medicare, many commercial insurance plans and most Medicaid plans. We also accept CareSource Marketplace. Please contact the office directly to inquire about your policy. We will be out of network with Anthem/Blue Cross Blue Shield after 8/31/2022.

When is payment due?

Payment is due at the time of service and no exceptions can be made to this policy. Insurance plans REQUIRE that we collect copay and deductibles at the time of service. If you cannot pay at the time of service, you will need to reschedule and the late cancellation policy will apply. Please see your insurance card for copay and deductible information and call our office in advance if you have questions about the amount due at the time of service.

What is the process to schedule a new appointment?

To schedule a new patient appointment, contact our office by phone at 859-963-1619 or 502-576-6224. A staff member will collect information to determine if we have a provider available to meet your needs. Typically, one of the providers will contact you for a screening process to be sure we schedule with a provider that can best meet your needs. For pediatric patients, we require consent from all custodial parents. Our office does not have the capacity to do evaluations for custody, guardianship, or other forensic evaluations. In some cases, our office may not be able to provide the level of care needed and will need to refer outside of our practice.

What if I miss appointments?

If you are unable to keep an appointment, please call the office as soon as possible. Our broken appointment/late cancellation policy will apply and you will be responsible for any fees incurred. Failure to keep an initial evaluation will result in not being rescheduled at Balanced Behavioral Health. After three no-show appointments, our office will terminate the client/patient relationship and you will be notified by certified mail.